Returns and Exchanges are Accepted Within 30 Days of Purchase
If for any reason you are dissatisfied with your purchase, we will gladly accept any unwashed and unworn merchandise for return or exchange within 30 days of purchase to the original method of payment. All items must be returned in their original condition with all tags and hygienic liners in place. Due to health safety reasons, any merchandise that is soiled, worn, damaged, or laundered will not be accepted and will be returned to sender. Any shipping and handling charges incurred on the original order are not refundable. Please note that return packages sent with our return label typically take 3-7 business days to be delivered to our offices. The processing time for returns/exchanges is 1-4 business days upon reciept. During our peak season (March 15th - July 30th) there may be a delay in processing time.
Exchanges qualify for free return shipping with the use of our pre-addressed USPS Return Shipping Label. This label cannot be used for international exchanges, it can only be used for addresses within the United States, APO's, FPO's and US Territories where the United States Post Office is in operation.
To create a Return Label go to My Account to complete and print your label and tracking number.
There is an $8.00 return shipping charge that will be deducted from your return refund for the use of this label without an exchange.
You may use your own method of shipping to return items, but please insure the package and keep your tracking number on file in case the package is lost. SwimSpot will not be responsible for lost or damaged packages that are not shipped using our USPS Return Shipping Label. We cannot accept COD shipments.
If you are returning an order from outside the U.S. or choose not to use the pre-addressed return label, please send your package via a prepaid, insured, and traceable shipping method to ensure a safe and documented delivery to:
SwimSpot Holdings, LLC.
ATTENTION: Returns Processing
2692 Dow Avenue
Tustin, CA 92780, U.S.A.
How to Return/Exchange
- Please complete the return and exchange section of the form on the back of your original invoice and enclose it with the item(s) you are returning.
If you can't find the original, print a new return and exchange form by clicking here.
Be sure to indicate if any of your shipping and billing information has changed, and if you would prefer to receive a refund or make an exchange for another size, color or item.
- If you are simply returning an item, you can either choose to pay your own shipping or use our pre-paid USPS Return Shipping Label. There is an $8.00 return shipping charge that will be deducted from your refund for the use of this label without an exchange.
If you are exchanging an item, please fill out our pre-paid USPS Return Shipping Label at no charge. Be sure to retain your tracking number (The 22 digit number below the bar code. i.e. – 9184 9690 1038 6103 2858 81).
- Cover or remove the original shipping label and ship your package back to us.
For returns, please allow up to one billing cycle for your return refund to reflect accurately in your account. Any shipping and handling charges incurred on your original order are non-refundable.
For returns with a promo code applied, you will be refunded for the amount you have paid over your promo code minus shipping cost. If you are returning only part of your order, any amount left unused must be forfeited. If you are returning your entire order, your promo code will be reactivated for you to use, with its original restrictions applied. No refunds can be issued for any amount purchased through another website/source other than SwimSpot (i.e. LivingSocial, Groupon, etc.).
For exchanges, you will first be refunded to your original method of payment for the merchandise you are sending back, and then an entirely new order, at no shipping cost, will be charged to your original payment method for your exchange, unless otherwise instructed. Separate confirmation e-mails will be sent to the e-mail you provided at checkout for your refund and exchange order.
For exchanges with a promo code applied, if you are exchanging part of your order, any amount left over from your promo code will be applied to your exchange order. If you are exchanging your entire order, you will first be refunded for the amount you have paid over the promotional value, and that value will be applied to your exchange order. Please note that vouchers such as LivingSocial and Groupon deals are only good for one exchange. No exceptions.
Special offers may be subject to reduction by a return/exchange or cancellation.